Returns & Warranty Policy

Every repair completed by LP Refurbished is covered for 3 months from the date the repair is completed or the device is returned to the customer.

The warranty covers:

• ✓Replaced Parts: Defects or failures in parts supplied and installed by LP Refurbished.
• ✓Workmanship: Faults caused by our repair workmanship.
• ✓Repair-Related Faults: Issues directly related to the repair performed.

The warranty does not cover:

• ✕Accidental Damage: Drops, impacts, cracks, dents or other physical damage occurring after the repair.
• ✕Liquid Damage: Water, moisture or other liquid exposure after the repair.
• ✕Third-Party Repairs: Damage or faults caused by another repairer or repair attempt.
• ✕Pre-Existing Issues: Faults unrelated to the original repair.
• ✕Normal Wear: Normal deterioration or wear of components through everyday use.
• ✕Misuse: Damage resulting from incorrect use, unsuitable accessories or improper handling.

If a fault is covered, LP Refurbished will diagnose the issue and, where appropriate, repair or replace the affected component at no additional charge.

All refurbished phones sold by LP Refurbished come with a 3 month warranty against covered hardware faults.

Depending on the device, this may include faults with:

• ✓Screen & Display: LCD, OLED, touch functionality and display faults.
• ✓Battery: Battery faults outside normal expected wear.
• ✓Charging: Charging port and applicable wireless charging components.
• ✓Cameras: Front and rear camera hardware.
• ✓Speakers & Microphones: Audio input and output hardware.
• ✓Logic Board: Hardware faults affecting the mainboard.
• ✓Buttons & Sensors: Side buttons and applicable sensors.
• ✓Face ID / Biometric Hardware: Hardware faults where applicable.
• ✓Connectivity: Wi-Fi, Bluetooth, mobile network and related hardware.

The warranty does not cover:

• ✕Accidental Damage: Drops, impacts, cracks or physical damage.
• ✕Liquid Damage: Water, moisture or liquid exposure.
• ✕Cosmetic Wear: Wear consistent with the condition or grade of the device at the time of purchase.
• ✕Third-Party Repairs: Damage or faults resulting from repairs or modifications performed by another person or business.
• ✕Misuse: Damage caused by improper use or handling.
• ✕Normal Battery Wear: Battery capacity naturally decreases with use.
• ✕Software or Account Issues: Forgotten passcodes, Apple ID/iCloud issues, account restrictions or other user-account problems not caused by a hardware fault.

Devices that have previously suffered liquid or moisture damage are accepted for repair on a best-effort basis.

Liquid damage can cause corrosion and damage to multiple components, which may result in faults appearing after the repair has been completed.

• The outcome of liquid-damage repairs cannot be guaranteed.
• Further faults may develop after the repair.
• Corrosion may continue to affect components after the repair.
• A successful repair of one fault does not guarantee that other liquid-related faults will not occur.

Any warranty offered for a liquid-damaged device or repair will be specifically discussed and agreed upon before work is undertaken.

All warranty claims must be inspected by LP Refurbished before a warranty remedy can be provided.

Our technician may test the device to determine:

1. What fault has occurred.
2. Whether the fault relates to the original repair or supplied component.
3. Whether the device has suffered accidental, liquid or other excluded damage.
4. What remedy is appropriate.

If the issue is covered, LP Refurbished will provide the applicable repair, replacement or other remedy in accordance with the warranty and Australian Consumer Law.

If the issue is not covered, we will explain the reason and may provide a quote for a separate repair.

If a refurbished device develops a covered hardware fault during the 3 month warranty period, LP Refurbished will first inspect and assess the device.

Where appropriate, we may:

1. Repair the Device: Attempt to repair the covered fault at no additional charge.
2. Replace a Component: Replace the affected component where appropriate.
3. Provide an Alternative Remedy: If the fault cannot reasonably be repaired, an appropriate remedy will be provided in accordance with the Australian Consumer Law.

The outcome of a warranty claim will depend on the nature and severity of the fault and the customer's rights under the ACL.

LP Refurbished does not offer change-of-mind returns on completed repairs, custom orders or opened accessories.

For refurbished devices, change-of-mind returns are not offered unless otherwise required by law.

Please carefully check the device, model, storage, condition and specifications before purchasing.

This does not affect any rights you may have under the Australian Consumer Law.

Where a refund is approved, LP Refurbished will process the refund within a reasonable timeframe.

The time for funds to appear in your account may vary depending on your bank, card provider or payment platform.

Customers are responsible for backing up their device before any repair, warranty assessment or other service.

LP Refurbished recommends backing up important photos, contacts, messages and other personal information before handing over a device.

LP Refurbished is not responsible for loss of data resulting from a repair, warranty assessment, device failure or other service, except where liability cannot legally be excluded.

Customers may also be required to disable Find My iPhone, remove account locks or provide required access before certain repairs can be completed.

LP Refurbished reserves the right to investigate warranty claims where there is evidence of accidental damage, tampering, unauthorised repairs, misuse or other circumstances that may affect warranty eligibility.

Any decision will be made in accordance with applicable Australian Consumer Law.